Nedan hittar du vanliga frågor som våra kunder brukar ställa innan köp.
Har du andra frågor? Skicka gärna ett mejl till kontakt@oyoj.se.
- All
- Pre-Sale Questions
- Other Questions
Need help?
Har du frågor angående leverans, storlekar, material eller vad som helst som du inte finner svaret till här på vår hemsida – tveka inte att kontakta oss via email.
Vårt mål är att återkomma inom 48 h. Kontaktar du oss via email under helg eller röda dagar, så återkommer vi till dig så snart som möjligt nästkommande arbetsdag.
Pre-Sale Questions
Yes it will be
Please make sure that you follow the steps below:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you've just downloaded (Don't forget this step).
3/ Find this file: ella-xxx-sections-ready.zip in the folder Ella Sections Ready xxx, then you just need to upload ella-xxx-sections-ready.zip file to your Shopify store.
- If you would like to use Ella RTL version. Please find this file: ella-xxx-sections-ready-rtl.zip in the folder Ella Sections Ready xxx RTL, then you just need to upload ella-xxx-sections-ready-rtl.zip file to your Shopify store
- If you want to install a child theme, please go to the corresponding theme folder
To save your time and reach our support quickly, please follow the steps below:
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Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
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Capture screenshot or video for the issue you get.
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Specify which template and version you are using.
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Describe clearly how to reproduce the issue.
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Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com
Yes, we will assist you to install the template if needed
Yes, we do. Please send your customization requests to email@domain.com, we will give you our quote. Thank you.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark "Urgent" in your email, we will get back to you ASAP.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/ . Our support team will get back to you soon, please help us to wait.
Other Questions
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
If you do not collect your package on time, it will be returned to us, and we will charge a handling fee. We therefore ask you to collect your package and return it according to our returns process even if you have changed your mind before receiving your package.
